Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at pipnook@gmail.com or using the contact form here on the website which will forward to the same email. We will then contact you to provide you our return address

All returns, except those for faulty goods, are to be paid for by the buyer. We strongly recommend using a tracked service and keeping any receipts as any losses will be the customers responsibility.

You can always contact us for any return question at pipnook@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any issues bought to us after 14 days will be void unless they have occurred after this date.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
Due to the nature of the products we make and the small batches in which they are created we do not offer exchanges

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once your item/s are received, you’ll be automatically refunded on your original payment method within 10 business days as long as all obligations have been followed. Please remember it can take some time for your bank or credit card company to process and post the refund too.